Refund policy

<h2>30-day return policy</h2>
<p>You may request a return within 30 days after receiving your order.</p>

<p>To qualify for a return, the product must be unused, undamaged and in the same condition in which it was received, with its original packaging where reasonably possible. Proof of purchase is required.</p>

<h2>Requesting a return</h2>
<p>Before sending anything back, email brian@3dmeup.co.za with your order number, the reason for the return and, where relevant, clear photographs of the product.</p>

<p>If the return is approved, we will provide the return address and return instructions. Returns sent without prior authorisation may not be accepted.</p>

<h2>Vehicle compatibility and change-of-mind returns</h2>
<p>Please check the vehicle model, generation and year stated on the product page before ordering. If the correct product was supplied but it was ordered for an incompatible vehicle, or you have changed your mind, return courier costs are for your account.</p>

<h2>Incorrect, damaged or defective products</h2>
<p>If you receive an incorrect, damaged or defective product, contact us as soon as possible so that we can assess the issue and provide an appropriate repair, replacement or refund.</p>

<p>3DMEUP will cover reasonable return costs when we confirm that the product supplied was incorrect or defective.</p>

<h2>Custom and personalised products</h2>
<p>Products made to a customer’s specifications or personalised for that customer cannot ordinarily be returned because of a change of mind. This does not limit any rights relating to products that are defective, unsafe or materially different from what was ordered.</p>

<h2>Refunds</h2>
<p>We will notify you after the returned product has been received and inspected. If the refund is approved, it will be issued to the original payment method.</p>

<p>Please allow up to 10 business days after approval for the refund to be processed, followed by any additional processing time required by your bank or payment provider.</p>